FOR THE COMFORT OF ALL OUR GUESTS, PLEASE NOTE THAT NO SMOKING OR PETS ARE ALLOWED IN THE VILLA

Deposit :- £100 POUNDS /$200 DOLLARS is required to confirm this booking, this is non refundable / non transferable in the event of cancellation.

Balance :- The final balance is due 10 weeks prior to departure.

Damage Deposit :- £200 POUNDS/$350 DOLLARS will be requested along with your balance to be refunded usually within 14 days of returning home.

Cancellation Charges :- We must be notified in writing as soon as possible in the event of cancellation.

Should you cancel your booking, the following conditions apply :- 

More than Two Calendar Months before departure:- Deposit Forfeited

Between One & Two Calendar Months before departure:- 50% of Total Cost Forfeited

Less than 28 days before departure:- 100% of Total Cost Forfeited

WE RESERVE THE RIGHT TO CANCEL YOUR BOOKING IF THE BALANCE IS NOT PAID BY THE DUE DATE

Amendments :- Alterations to confirmed bookings can be made at the client’s request and an administration fee of £25.00 POUNDS/$50 DOLLARS.

Accommodation :- Only the persons named on the booking form are allowed to stay in the Villa.

We cannot be held responsible for any withdrawal of amenities within the development or any breakdown of equipment / appliances in or around your vacation home during your stay.

Pool Heater :- If required, this must be ordered at the time of booking and paid for within the final balance in the event that the pool heating is requested and paid for, we do not imply and we cannot guarantee the temperature of any heated pool and this will vary according to several factors, the main one being the prevailing weather conditions. In the event of pool heater breakdown, we will be limited to refunding pool heat money paid by the guest for the number of proven days the heater is out of action no other action will be taken or compensation paid.

Pool Heater Charge is £75 POUNDS/$120 DOLLARS per week.

Liability :- During your stay, we do not accept any liability for death, personal injury, accidents, loss or damage to persons or personal effects, however caused. Please bear in mind that your villa will be situated on developments which consist of both residential and vocational homes, therefore, we cannot be held responsible for any on going construction, alterations to existing homes or any noise or nuisance as a result of use of the pool or surrounding areas.

Force Majeure :- We cannot accept, be responsible for, or be liable in respect of loss, damage or changes caused by force majeure (e.g. strikes, floods, terrorist activities, closure of airports, weather conditions or other events beyond our control).

Complaints :- In the unlikely event of a complaint during your stay please contact the management company.

Our management company is ‘Elite Property Services & Management’. All details are contained in a portfolio in the villa by Elite Services on how to contact the management company locally in Florida if you have any complaints, queries, or emergencies.

Insurance :- It is advisable that cancellation insurance is contained within your travel insurance.